When should a security call back be made?

• A. Only if requested by the customer
• B. When it is a new customer, at night, or when the order seems suspicious
• C. Every time a customer places an order
• D. Only if the manager feels unsafe

Answer: (B)

The correct choice emphasizes the importance of vigilance in maintaining security, particularly in situations that are more likely to present risks. Making a security callback when dealing with a new customer, during nighttime hours, or when an order appears suspicious is a proactive measure. New customers may not have a history with the business, which makes them a higher risk for potential fraud. Nighttime orders can also be riskier due to reduced staffing and supervised environments. Additionally, any suspicious order warrants further verification to ensure safety for both the staff and the company.

Focusing on these specific scenarios allows a manager to balance customer service with safety concerns effectively. In contrast, only requesting a callback if prompted by the customer or having the manager's personal feelings regarding safety does not consider proactive risk management. Similarly, requiring callbacks for every order could lead to inefficiencies and possible customer dissatisfaction without justified reasons.